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Call Center
 Aug 9, 07 - 8:05 AM |
Top Philippine Call Center
We are one of the pioneers in the Contact Center industry based in the Philippines. Our expertise lies in outbound-inbound client generation, customer service, business and data processing, technical support and outbound processes across verticals like Timeshare Vacation Ownership Industry and Travel clubs, Retail, Telecom, IT and Utilities services to companies primarily in US, UK and Australia. Our highly specialized BPO expertise enables us to cost-effectively align practical solutions with the specific outsourcing strategies and needs of our client base. In addition to that, we have built a robust infrastructure consisting of state-of-the-art facilities strategically situated at the Antel tower and Orient Square buildings combined to a 33,000 sq ft of operational area with over 1300 strong Filipino work forces catering to 15 top clients located in the business district Ortigas, Manila. Our delivery platform is further strengthened by the collective experience of our executive management team. Spanning numerous industries and specialties, their proven knowledge provides each client with increased value and a strong framework for success. Clients also derive tremendous value from our ability to consistently provide operational excellence, significant cost reduction and energized partnerships. The entire team, from executives to front-line agents, puts the customer first. Our advantage goes beyond what clients have come to expect from a leading BPO services provider. The difference lies in our ability to exceed client expectations while consistently providing added value in the following ways: 1. The use of innovative processes, ideas and technology to save clients money while delivering greater value and incremental benefits. 2. A corporate culture dedicated to -performing beyond -client expectations. 3. Extensive use of Quality Management initiatives to enable process improvements, exceeds industry benchmarks, identify opportunities for automation and eliminate redundancies. 4. "One-stop shop" for state-of-the-art global technology and BPO solutions." 5. Cultural alignment and proven partnering ability to become an integral part of your organization and strategy. |
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